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Scheduling & Dispatch

TrnKey AI + Workiz

Workiz is job scheduling and dispatch software for field service teams, built around call tracking, technician routing, and payment collection for trades that run a lot of same-day and emergency work.

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How TrnKey AI connects and amplifies Workiz

  • Inbound calls tracked by Workiz feed a unified dashboard alongside your other lead sources, so you can see which marketing channel is actually driving phone bookings versus form fills.
  • Missed or after-hours calls get picked up by an AI voice agent that gathers job details and gets a dispatch-ready lead into Workiz instead of the caller hanging up and trying a competitor.
  • Automated text follow-up around Workiz jobs — on-my-way notices, job-complete review requests, and re-book reminders for recurring service — run without a dispatcher having to trigger each one manually.
  • Technician performance and job-close data from Workiz rolls into KPI reporting next to lead cost and lead source, so you can see cost-per-booked-job, not just cost-per-lead.

Gaps TrnKey AI fills alongside Workiz

  • Workiz is strong on same-day dispatch but wasn't built to run multi-touch marketing follow-up for leads that don't book on the first call.
  • Cross-tool visibility is limited — Workiz shows you its own jobs and calls, not how those numbers compare against your ad spend or other lead sources.
  • There's no native AI coverage for after-hours calls, so emergency-service businesses running Workiz still lose overnight leads unless something else answers.

Common questions about Workiz and TrnKey AI

Can TrnKey AI answer calls that come in after hours and get them into Workiz?

Yes. An AI voice agent can pick up after-hours or overflow calls, collect the job details a dispatcher would ask for, and hand off a ready-to-schedule lead so nothing waits until morning.

Does this integration replace Workiz's call tracking?

No — Workiz keeps tracking and recording calls the way it does today. TrnKey AI adds a reporting layer that combines Workiz call data with your other lead sources so you can compare them side by side.

What's the biggest gap TrnKey AI fills for Workiz users specifically?

Follow-up after the first call. Workiz is built for booking and dispatching the job in front of you; TrnKey AI adds the automated text and review-request sequences that keep working on leads who didn't book immediately.

Ready to connect Workiz into one system?

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