Define an arbitrary org hierarchy — any depth, custom level titles — and assign agents into it.
Scope
Levels (0)
No levels defined yet. Levels give each layer of the hierarchy its own custom title — for example "Region" or "Office".
Groups (0)
No groups yet. Groups live inside a level once one exists.
Assign agents
Once levels and groups are in place, agents can be assigned into this hierarchy so the dashboard and reports can roll up by it.